mathis brothers mathis customer service brothers furniture service customer store delivery mathis bros
Most helpful review
1.0
Details
Unfortunately Mathis Bros. is following suit in relation to many companies. A new $2,000 matress was purchased that had a 20 yr warranty, it began breaking down 6 months ago and reported this to the company. Their reply was no warranty coverage, I had my papers, no...
View full review
3 comments
Anonymous
#1746616

There warranty on any thing u buy there is like a act of Congress to fight any you still end up with a broken down piece of furniture .they don’t care about you after you buy something I bought a mattress they looked at it pickup up bought back said they would not repair, bought a recliner electric control went out would not repair until we set in service center told them I was not leaving there till I got something done after this mattress deal I will never step foot in their store I will also discourage any one from shopping there tell them to go else where .ithey are a big con they are a 2nd Hand high price store

View more comments
Review
#1566968 Review #1566968 is a subjective opinion of poster.
Reason of review
Warranty issue
5.0
Details
I'm guessing by the low rating that people primarily review when something went wrong, but rarely publicly discuss when satisfied. We have purchased for years and never had any issues, other than occasional human error.. Which happens folks.. And they resolved any and...
View full review
1 comment
ncalloway
#1706704

Thank you so much for leaving this review! We are happy to read our store got your issue resolved and you are now satisfied with everything.

Review
#1565721 Review #1565721 is a subjective opinion of poster.
I wrote a complaint about Mathis Bros several mos. ago. About 2 weeks after the complaint, Mathis contacted me by messenger wanting to discuss my complaint. I called several times and finally received a return call. At the time the person didn't seem too enthusiastic...
View full review
Review
#1507441 Review #1507441 is a subjective opinion of poster.
1.0
Details
I bought a dual recliner for $650 June of 2018. I picked it up at their dock (had to rent a truck). Got it home it was the wrong color, but I liked the color I got as much as the one I wanted so I kept it . It came in 4 pieces that I put together, the base and 2 backs...
View full review
3 comments
ncalloway
#1635817

Hello- We apologize about the multiple issues you continue to have with your furniture. If you can please email us your sales order number or phone number associated with this purchase to CustomerRelations@mathisbrothers.com, we will have our Management Team look into this to see how we can assist. Thank you for your business.

View more comments
Review
#1456453 Review #1456453 is a subjective opinion of poster.
Pros
  • Salesperson
Cons
  • Product quality
  • Customer service
Reason of review
Damaged or defective
Loss
$650
Preferred solution
Let the company propose a solution
1.8
Details
We have purchased furniture at Mathis Brothers for over forty years and our old MB Eco mattress sagged/depressed where we lay and for some odd reason couldn't meet the measurement standard of 1 1/2" even though it was far more than that when we laid on the mattress. No...
View full review
Review
#1453676 Review #1453676 is a subjective opinion of poster.
Product
Sealy Mattress
1.0
Details
I bought an item on 1/4, called on 1/5 45 minutes before arriving then waited for over 45 minutes before someone finally explained that the wrong item had been pulled and it would be another 45 minute wait (after driving 40 miles) I told them to just give me a refund i...
View full review
1 comment
ncalloway
#1630867

Hello- We apologize about the issues you experienced during pick up and for the longer than expected wait receiving your refund. If you can please email us the phone number associated with this purchase to CustomerRelations@mathisbrothers.com, we will investigate and get this resolved as soon as possible. Thank you.

Review
#1449400 Review #1449400 is a subjective opinion of poster.
Service
Mathis Furniture Customer Care
Another clearance victim - Mathis Furniture review
Another clearance victim - Mathis Furniture review
The sofa legs broke of the sofa. This long 96 inch sofa had only 4 legs, no center support, brand new but because it was 19% off for clearance, there is no warranty or help. Customer service is so rude. This company seems to sell their trash as clearance and afterward...
View full review
2 comments
Anonymous
#1609155

You should have noticed all of that before you bought it.

View more comments
Featured
Review
#1415747 Review #1415747 is a subjective opinion of poster.
Mathis Brothers is only interested in their customers money, not their customers satisfaction. If you have a problem, customer service will tell you all the reasons why they can't help you. I've been a customer for over 40 years, and fortunately never had a problem...
View full review
1 comment
ncalloway
#1574110

Hello- We apologize about the issues you experienced with your special order from our store. If you could please send us your sales order number or phone number associated with your account to customerrelations@mathisbrothers.com, we'd like to look into this further on your behalf. Thank you for your business.

Review
#1372617 Review #1372617 is a subjective opinion of poster.
Service
Mathis Furniture Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.3
Details
Should of had a refund credit back to my credit card but was told it got lost. It’s a good thing I called and asked why it was taking so long.
View full review
1 comment
ncalloway
#1560242

Hello- We apologize that your refund credit was not sent back to you in a timely matter. If you can please send us your sales order number or phone number associated with your account to customerrelations@mathisbrothers.com, we'd like to look into this further to see what went wrong. Thank you.

Review
#1355057 Review #1355057 is a subjective opinion of poster.
Service
Mathis Furniture Customer Care
Reason of review
Poor customer service
1.0
Details
I purchased a bed and presented them with a valid price match from a local competitor. Their price match policy says they will not only price match but also give double the difference. That’s a lie and they will do anything in their power to steal your money and not...
View full review
1 comment
ncalloway
#1558457

Hello- We apologize the ad you presented was not matched by our store. We will price match any in stock item at any brick and mortar location within 50 miles of our store.

We do not price match any sale, promotion, clearance or final sale pricing.

If you could please email the ad you found to customerrelations@mathisbrothers.com, we will look into this further. Thank you for visiting our store.

Review
#1352876 Review #1352876 is a subjective opinion of poster.
Cons
  • Lies i was told
  • False ad
  • Bad customer service
Reason of review
Pricing issue

Contact Mathis Furniture Customer Service

Website:
Mailing Address:
3434 West Reno Avenue
Oklahoma City, Oklahoma 73107
United States
Phone:
(855) 294-3434
All Mathis Furniture Contacts

Mathis Furniture Products and Services Reviews

Compare Companies

Mathis Furniture
Mathis Furniture
148 reviews
2.1
VS
Bob Mills Furniture
Bob Mills Furniture
148 reviews
1.7
Compare Mathis Furniture vs Bob Mills Furniture
VERY UNHELPFUL ESPECIALLY THE CSR MANAGER MICHELLE.. SHE IS VERY RUDE AND NOT HELPFUL WHAT SO EVER. THERE'S NO FOLLOW UP OR RETURNED CALLS. I WILL NEVER BUY FROM THIS PLACE AGAIN NOR WILL MY FAMILY. WHEN IT COMES TO BUYING THEY WILL GO ABOVE AND BEYOND TO LIE AND MAKE...
View full review
1 comment
ncalloway
#1554972

Hello- We apologize about the experience you had working with our Customer Service Team. If you could please email us your sales order number or phone number associated with your account to customerrelations@mathisbrothers.com, we will make sure you get assisted ASAP. Thank you for your business.

Review
#1348623 Review #1348623 is a subjective opinion of poster.
Service
Mathis Furniture Manager
Reason of review
Bad quality
Loss
$2000