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Mathis Furniture - FURNITURE PROTECTION PLAN

Mathis Brothers Furniture protection plan is a joke for sure. They deny claims for any and all reaaons. I was also told they were an independant company when in fact they are associated with Mathis Brothers. What a fraud
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1314875
First off my experience at the Ashley store in Norman was wonderful. We bought and paid for our new sectional. The next day we went and picked up our sectional. Three parts of the soda were wrapped very well. The sofa piece was only wrapped in plastic and had the feet...
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ncalloway
ncalloway
Mathis Furniture Verified Representative

Hello- We apologize about the issues you experienced with your sectional and your experience with our Customer Service Team. We will be sending you a direct message requesting...

2.8
I liked
  • Our sells person at the ashley home store in norman
I didn't like
  • Customer service
#1264242
Not concerned with the relationship with customer, sales process is not truthful and then supported with a policy that is not explained at the time of sale. When I purchased the mattress, it was explained to me that I had a year to find the one I wanted. I returned one...
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Anonymous
Anonymous

I am getting the same run around. Bought a mattress 2000.00 get it home it's like laying on a brick. The day we purchased we called them. We was not even sure they gave us the...

1.0
#1248121
Mathis Furniture - $2400.00 Peeling Movie Chairs under 6 years old
Mathis Furniture - $2400.00 Peeling Movie Chairs under 6 years old
Mathis Furniture - $2400.00 Peeling Movie Chairs under 6 years old
Mathis Furniture - $2400.00 Peeling Movie Chairs under 6 years old
I am totally pissed off. Purchased these chairs from Mathis Bros. shy of 6 years ago and they are peeling like a dog shedding his winter coat! Upon purchasing the chairs I was not presented with an opportunity for a warranty. I have no small children and keep a very...
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Anonymous
Anonymous

I'm not giving up! I despise having my money wasted!

ncalloway
ncalloway
Mathis Furniture Verified Representative

Hello- We apologize about the issues you are having with your merchandise. If you could email us your sales order number or phone number associated with your account to social...

2.1
#1216073
I bought a leather sofa, at least thought so, apparently it was bonded leather. It started to peel small pieces of fabric from the head rest. Before, I realized i had bought warranty on it, it was couple of months. They said I should have reported within the first 5...
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Anonymous
Mathis Brothers Furniture

Hello- we are sorry to hear that you are having issues with your sofa. We would like to look into this further and do whatever we can to assist. If you could, please email us ...

2.1
Product
#1202372
NEVER AGAIN! We've been loyal Mathis Bros. customers for years... we bought a $2,600 leather sectional WITH an extended warranty. This "highest quality leather" is now peeling off the fabric underneath - now we're not even sure it's real leather like they PROMISED it...
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3.5
Product
I didn't like
  • Do not honor warranties
  • Bad customer service
  • Will not allow you to return defective merchandise
#1174258
We purchased a split king mattresses and base from the Mathis Sleep Center in Tulsa on 169 and 71st. We feel like we were taken advantage of by the lack of important information we were not told by the salesman. We had slept on the mattresses for a few days and decided...
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2.4
Product
I didn't like
  • Salesmanship
#1168779
I purchased a mattress from Mathis Brothers and as soon as it was delivered I had totally regret. I called Mathis Brothers and begged them to come and get the mattress and take it back. I never even touched the mattress. I was quoted policy this and policy that. They...
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1.2
I didn't like
  • Bad customer service
  • Sad at the decision process- very greedy
  • Store manager shifting problem to customer
#1161264
I SUGGEST NEVER BUY FROM THEM!!!! I ordered two beds from Ashley furniture. One was fulfilled by Mathis brother furniture. It took weeks to receive bed. I get it with the headboard damage. Was told someone would call me regarding the damage. That never happened. I...
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1.0
#1104358

Contact Mathis Furniture

Mailing Address:
Mathis Furniture
3434 West Reno Avenue
Oklahoma City, Oklahoma 73107
United States
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Mathis Furniture Products and Services

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Mathis Furniture - How difficult it is to load a truck?

We paid cash for our furniture. We paid cash for their delivering our furniture. We spent $6,000.00. We took off work to accept delivery. They called saying they would deliver after five so we could have gone to work after all. Then they called stating our furniture was not put on the truck and they can deliver it tomorrow. Nobody seems to care about it.
#1099440