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Mathis Furniture - Another clearance victim
Mathis Furniture - Another clearance victim
The sofa legs broke of the sofa. This long 96 inch sofa had only 4 legs, no center support, brand new but because it was 19% off for clearance, there is no warranty or help. Customer service is so rude. This company seems to sell their trash as clearance and afterward...
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Company wrote 1 public responses to the review from Dec 05.
Anonymous
Renfro

You should have noticed all of that before you bought it.

ncalloway
ncalloway
Mathis Furniture Verified Representative

Hello- We apologize about the issues you are having with your sofa. We are aware of your issue and are currently working with Management to get you assisted. Someone will be i...

#1415747
Mathis Brothers is only interested in their customers money, not their customers satisfaction. If you have a problem, customer service will tell you all the reasons why they can't help you. I've been a customer for over 40 years, and fortunately never had a problem...
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Company wrote 0 private and 1 public responses to the review from Oct 03.
ncalloway
ncalloway
Mathis Furniture Verified Representative

Hello- We apologize about the issues you experienced with your special order from our store. If you could please send us your sales order number or phone number associated wit...

#1372617
Should of had a refund credit back to my credit card but was told it got lost. It’s a good thing I called and asked why it was taking so long.
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Company wrote 0 private and 1 public responses to the review from Sep 13.
ncalloway
ncalloway
Mathis Furniture Verified Representative

Hello- We apologize that your refund credit was not sent back to you in a timely matter. If you can please send us your sales order number or phone number associated with your...

1.3
#1355057
I purchased a bed and presented them with a valid price match from a local competitor. Their price match policy says they will not only price match but also give double the difference. That’s a lie and they will do anything in their power to steal your money and not...
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Company wrote 0 private and 1 public responses to the review from Sep 11.
ncalloway
ncalloway
Mathis Furniture Verified Representative

Hello- We apologize the ad you presented was not matched by our store. We will price match any in stock item at any brick and mortar location within 50 miles of our store. We ...

1.0
Product
I didn't like
  • Lies i was told
  • Bad customer service
  • False ad
#1352876
VERY UNHELPFUL ESPECIALLY THE CSR MANAGER MICHELLE.. SHE IS VERY RUDE AND NOT HELPFUL WHAT SO EVER. THERE'S NO FOLLOW UP OR RETURNED CALLS. I WILL NEVER BUY FROM THIS PLACE AGAIN NOR WILL MY FAMILY. WHEN IT COMES TO BUYING THEY WILL GO ABOVE AND BEYOND TO LIE AND MAKE...
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Company wrote 0 private and 1 public responses to the review from Sep 06.
ncalloway
ncalloway
Mathis Furniture Verified Representative

Hello- We apologize about the experience you had working with our Customer Service Team. If you could please email us your sales order number or phone number associated with y...

#1348623
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Mathis Furniture - FURNITURE PROTECTION PLAN

Mathis Brothers Furniture protection plan is a joke for sure. They deny claims for any and all reaaons. I was also told they were an independant company when in fact they are associated with Mathis Brothers. What a fraud
Company wrote 0 public responses to the review from Jul 27.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1314875
First off my experience at the Ashley store in Norman was wonderful. We bought and paid for our new sectional. The next day we went and picked up our sectional. Three parts of the soda were wrapped very well. The sofa piece was only wrapped in plastic and had the feet...
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Company wrote 0 private and 2 public responses to the review from May 25.
ncalloway
ncalloway
Mathis Furniture Verified Representative

Hello- We apologize about the issues you experienced with your sectional and your experience with our Customer Service Team. We will be sending you a direct message requesting...

2.8
I liked
  • Our sells person at the ashley home store in norman
I didn't like
  • Customer service
#1264242
Not concerned with the relationship with customer, sales process is not truthful and then supported with a policy that is not explained at the time of sale. When I purchased the mattress, it was explained to me that I had a year to find the one I wanted. I returned one...
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Company wrote 0 private or public responses to the review from May 04.
Anonymous
Anonymous

I am getting the same run around. Bought a mattress 2000.00 get it home it's like laying on a brick. The day we purchased we called them. We was not even sure they gave us the...

1.0
#1248121
Mathis Furniture - $2400.00 Peeling Movie Chairs under 6 years old
Mathis Furniture - $2400.00 Peeling Movie Chairs under 6 years old
Mathis Furniture - $2400.00 Peeling Movie Chairs under 6 years old
Mathis Furniture - $2400.00 Peeling Movie Chairs under 6 years old
I am totally pissed off. Purchased these chairs from Mathis Bros. shy of 6 years ago and they are peeling like a dog shedding his winter coat! Upon purchasing the chairs I was not presented with an opportunity for a warranty. I have no small children and keep a very...
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Company wrote 0 private and 2 public responses to the review from Mar 21.
Anonymous
Anonymous

I'm not giving up! I despise having my money wasted!

ncalloway
ncalloway
Mathis Furniture Verified Representative

Hello- We apologize about the issues you are having with your merchandise. If you could email us your sales order number or phone number associated with your account to social...

2.1
#1216073
I bought a leather sofa, at least thought so, apparently it was bonded leather. It started to peel small pieces of fabric from the head rest. Before, I realized i had bought warranty on it, it was couple of months. They said I should have reported within the first 5...
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Company wrote 0 public responses to the review from Mar 03.
Anonymous
Mathis Brothers Furniture

Hello- we are sorry to hear that you are having issues with your sofa. We would like to look into this further and do whatever we can to assist. If you could, please email us ...

2.1
Product
#1202372