2.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Warranty
Website
2 comments

I know what you mean. We purchased from Mathis Brothers Factory Outlet a $619 mattress and three years down the road, it was so swayed with no support whatsoever.

We tried to return it on a ten year warranty and have reached a roadblock bigger than the Empire State Building. Mathis Brothers pawns you off on the mattress maker who tries everyway imaginable to pass the buck. I will never buy anything from Mathis Brothers again. It was such a draining, upsetting experience.

I think they even switched the mattress I originally chose for another because when I laid down on it once delivered, I noticed a definite difference in the feel of the mattress which was covered at the factory because they said it voided the warranty if it was ever removed. I removed it a year later because I bought a better cover and then I could see, the mattress was a pillow top and I absolutely HATE pillow tops, would never have purchased one!!!

Review about: Mattress.

Reason of review: Warranty issue.

Monetary Loss: $620.

Preferred solution: I want a new mattress because mine is under warranty..

I liked: Selection and prices.

I didn't like: Salespeople, Do not honor warranties, Pass the buck, Will not allow you to return defective merchandise.

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Anonymous
#1439514

Worthless warranty, they will repair a defect if you haul it to distant city, and wait around for half a day while they repair

Anonymous
#1385797

All you have to do is go in there and talk to Rodger Sanders tell him your problem will give you a brand new mattress and refund your money.

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