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When I purchased my furniture about 3 years ago I also bought the Five Year Furniture Protection Plan well im in need of my furniture to be cleaned I also had a rip in my couch it took them 3 months to fix it and then they said it doesnt cover furniture cleaning when I was clearly told when I purchased the Protection Plan it was covered they then told me Ihad to use an outside agency to clean it. I think its wrong and its not right u guys should honor your word but U just lost a customer and I will be buying from Snows from now own!!!!!!!!!!!!!!

Monetary Loss: $800.

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Your a *** ***! Its not a cleaning service, its to get stains out.

You have to call them when you have a stain, not to just randomly clean your furniture at your every whim. No one does that.

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