Product: Mathis Furniture Customer Care Clear all filters (0 of 6 reviews match)
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First off my experience at the Ashley store in Norman was wonderful. We bought and paid for our new sectional. The next day we went and picked up our sectional. Three parts of the soda were wrapped very well. The sofa piece was only wrapped in plastic and had the feet...
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ncalloway
ncalloway
Mathis Furniture Verified Representative

Hello- We apologize about the issues you experienced with your sectional and your experience with our Customer Service Team. We will be sending you a direct message requesting...

2.8
Product
Mathis Furniture Customer Care
I liked
  • Our sells person at the ashley home store in norman
I didn't like
  • Customer service
#1264242
Not concerned with the relationship with customer, sales process is not truthful and then supported with a policy that is not explained at the time of sale. When I purchased the mattress, it was explained to me that I had a year to find the one I wanted. I returned one...
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Anonymous
Anonymous

I am getting the same run around. Bought a mattress 2000.00 get it home it's like laying on a brick. The day we purchased we called them. We was not even sure they gave us the...

1.0
Product
Mathis Furniture Customer Care
#1248121
I purchased a mattress from Mathis Brothers and as soon as it was delivered I had totally regret.I called Mathis Brothers and begged them to come and get the mattress and take it back. I never even touched the mattress. I was quoted policy this and policy that. They...
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1.2
Product
Mathis Furniture Customer Care
I didn't like
  • Lies i was told
  • Sad at the decision process- very greedy
  • Bad customer service
#1161264
00/each) from Mathis Furniture store in Ontario, Ca. Prior to paying for the items, I did have the foresight to check the invoice and found that the sales clerk "Aladdin" slipped in a $199.00 furniture protection plan without our knowledge...much less consent. I'm not...
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1.0
Product
Mathis Furniture Customer Care
I liked
  • Bedroom furniture
  • Love seat
I didn't like
  • Store manager shifting problem to customer
  • Deceit
#1069823
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Mathis Furniture Customer Care Review

I filled a claim on my leather sofa for discoloring because of pet pee. After I wipe off the pee the area was discolored. Angel Daveport stated because I did not call a stain it is not covered. I ask her to explain to me what is the difference between stain and discoloring she can‘t. Don‘t waste your money on this company.
2.4
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Mathis Furniture Customer Care
#991892
I know how you feel.I have spent thousands and thousands of dollars there in the past. My husband and I were just walking around and stopped near the rugs near where some people were checking out. They started talking how they were looking at the rugs and my husband...
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3.2
Product
Mathis Furniture Customer Care
#969459