1.0
Details
I bought an item on 1/4, called on 1/5 45 minutes before arriving then waited for over 45 minutes before someone finally explained that the wrong item had been pulled and it would be another 45 minute wait (after driving 40 miles) I told them to just give me a refund i...
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1 comment
ncalloway
#1630867

Hello- We apologize about the issues you experienced during pick up and for the longer than expected wait receiving your refund. If you can please email us the phone number associated with this purchase to CustomerRelations@mathisbrothers.com, we will investigate and get this resolved as soon as possible. Thank you.

Review
#1449400 Review #1449400 is a subjective opinion of poster.
Service
Mathis Furniture Customer Care
Mathis Brothers is only interested in their customers money, not their customers satisfaction. If you have a problem, customer service will tell you all the reasons why they can't help you. I've been a customer for over 40 years, and fortunately never had a problem...
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1 comment
ncalloway
#1574110

Hello- We apologize about the issues you experienced with your special order from our store. If you could please send us your sales order number or phone number associated with your account to customerrelations@mathisbrothers.com, we'd like to look into this further on your behalf. Thank you for your business.

Review
#1372617 Review #1372617 is a subjective opinion of poster.
Service
Mathis Furniture Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.3
Details
Should of had a refund credit back to my credit card but was told it got lost. It’s a good thing I called and asked why it was taking so long.
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1 comment
ncalloway
#1560242

Hello- We apologize that your refund credit was not sent back to you in a timely matter. If you can please send us your sales order number or phone number associated with your account to customerrelations@mathisbrothers.com, we'd like to look into this further to see what went wrong. Thank you.

Review
#1355057 Review #1355057 is a subjective opinion of poster.
Service
Mathis Furniture Customer Care
Reason of review
Poor customer service
2.8
Details
First off my experience at the Ashley store in Norman was wonderful. We bought and paid for our new sectional. The next day we went and picked up our sectional. Three parts of the soda were wrapped very well. The sofa piece was only wrapped in plastic and had the feet...
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3 comments
ncalloway
#1488073

Hello- We apologize about the issues you experienced with your sectional and your experience with our Customer Service Team. We will be sending you a direct message requesting your customer information so we can look into this further. Thank you for your business.

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Review
#1264242 Review #1264242 is a subjective opinion of poster.
Service
Mathis Furniture Customer Care
Pros
  • Our sells person at the ashley home store in norman
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Not concerned with the relationship with customer, sales process is not truthful and then supported with a policy that is not explained at the time of sale. When I purchased the mattress, it was explained to me that I had a year to find the one I wanted. I returned one...
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1 comment
Anonymous
#1520071

I am getting the same run around. Bought a mattress 2000.00 get it home it's like laying on a brick.

The day we purchased we called them.

We was not even sure they gave us the correct mattress as this feels nothing like the floor model. Recieved rude customer service as they do not care after they have your money whether you are satisfied with the merchandise you purchased.

Review
#1248121 Review #1248121 is a subjective opinion of poster.
Service
Mathis Furniture Customer Care
Reason of review
Warranty issue
Loss
$3500
Preferred solution
I want to be able to exchange my mattress for the original model
1.2
Details
I purchased a mattress from Mathis Brothers and as soon as it was delivered I had totally regret.I called Mathis Brothers and begged them to come and get the mattress and take it back. I never even touched the mattress. I was quoted policy this and policy that. They...
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Review
#1161264 Review #1161264 is a subjective opinion of poster.
Service
Mathis Furniture Customer Care
Cons
  • Sad at the decision process- very greedy
  • Bad customer service
  • Lies i was told
Reason of review
Poor customer service
1.0
Details
00/each) from Mathis Furniture store in Ontario, Ca. Prior to paying for the items, I did have the foresight to check the invoice and found that the sales clerk "Aladdin" slipped in a $199.00 furniture protection plan without our knowledge...much less consent. I'm not...
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Review
#1069823 Review #1069823 is a subjective opinion of poster.
Service
Mathis Furniture Customer Care
Pros
  • Bedroom furniture
  • Love seat
Cons
  • Deceit
  • Store manager shifting problem to customer
Reason of review
Unauthorized charges
Preferred solution
Let the company propose a solution

Mathis Furniture Customer Care Review

2.4
Details
I filled a claim on my leather sofa for discoloring because of pet *** After I wipe off the *** the area was discolored. Angel Daveport stated because I did not call a stain it is not covered. I ask her to explain to me what is the difference between stain and discoloring she can‘t. Don‘t waste your money on this company.
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Review
#991892 Review #991892 is a subjective opinion of poster.
Service
Mathis Furniture Customer Care
Reason of review
Warranty issue
3.2
Details
I know how you feel.I have spent thousands and thousands of dollars there in the past. My husband and I were just walking around and stopped near the rugs near where some people were checking out. They started talking how they were looking at the rugs and my husband...
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Review
#969459 Review #969459 is a subjective opinion of poster.
Service
Mathis Furniture Customer Care
Reason of review
that your people would humiliate us in front of so many people. We had just come from church and were all dressed up and they threw us out basically.
Preferred solution
Let the company propose a solution
Tags
  • no customer service

Mathis Furniture Reviews

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Mathis Furniture reviews