Mathis Furniture - Mathis Brothers Furniture - Oklahoma City, OK
To anyone and everyone considering shopping with Mathis Brothers Furniture in Oklahoma City, OKโฆโฆโฆโฆโฆโฆBuyer Beware!
We have been Mathis Brothers Premium customers for over 25+ years during that time span we have relocated and purchased new homes seven times in three different states; Oklahoma, Texas, and Louisiana. All of which were in the Mathis Brothers delivery zone, so naturally we continued to furnish our homes and do business with them. One of the items we consistently purchased were their exclusive, top of the line, Lady Americana Brand mattresses. Over the years we have purchased 3 King size sets due to the exceptional quality.
In April of this year, our oldest son moved into a new apartment and requested the Lady Americana mattress from our Guest room. Reluctantly, we agreed and decided to purchase a new Lady Americana king size set for our Master Bedroom. Although we live in the DFW Metroplex where there are literally hundreds of places to purchase mattresses, we chose to drive 200 miles to Mathis Brothers Furniture in Oklahoma City to purchase their exclusive Lady Americana Brand. We chose the โResplendentโ which is Lady Americanaโs top of the line. To our surprise and disbelief the quality of the Lady Americana Brand has fallen tremendously below our standard as well as the standard of our previously purchased sets. After less than one week, the mattress began to show signs of being defective with a noticeable hump in the middle and obvious dips on each side. We requested a โFull Refundโ and were shocked to find such a hostile response from Mathis Brothers.
The Sales Manager insinuated that it was our fault due to the fact that we chose the Lady Americana Brand. He then tried to persuade us into picking a different brand; we declined and insisted on a โFull Refundโ. His counter offer was to accept the return if we paid delivery, pick up, and restocking fees totaling over $650. We then contacted the Store Manager who agreed to drop the restocking fee if we paid delivery charge and out of state pick up charge totaling over $465. Apparently this is their idea of a satisfactory compromise!
After some thorough research we found that Mathis Brothers have had several hundred Lady Americana Resplendent mattresses returned because of โPoor Qualityโ. We strongly recommend that you thoroughly research the Lady Americana Brand prior to making your purchase. We are extremely unhappy with the current quality of the Lady Americana Brand and even more dissatisfied with the manner in which the Sales Manager, Roger Sanders and Store Manager, Luke Staats treated loyal and faithful customers.
Sincerely,
Al & Debbie Robinson
Keller, Texas
Reason of review: Damaged or defective.
Preferred solution: Full refund.
Mathis Furniture Cons: Bad customer service, Product quality, Lies i was told, Predatory sales practices, Followup to get what they said - done.
Location: Oklahoma City, Oklahoma
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