I bought a beautiful dining room suit and had to return it all because they could not come up with all the parts after they delivered it. After delivery I starting cleaning it getting ready to use my new treasures.
The delivery crew did not put the glass shelves in the china cabinet. I discovered why after they left! The shelves did not fit! They were all the wrong sixes.
I called them and "they told me they had to fit they came with it!" We agreed they would come out and see if I was just *** or if they had made another mistake. I had to wait four days for customer service to come and and verify my claim! Then I was told that they had no more shelves for that cabinet and "would see if they could order some". Twenty four hours later I was told that they could be ordered but that it would be 8 - 10 days before they would come in and then they would schedule a time to install them.
Two days later I get a message left on my phone that says they will not be able to get the shelves for 6 - 10 weeks or I could call them "with the dimensions" and they could have a glass shop cut me some shelves. I paid for factory shelving why in the world would I settle for make-shift shelving. Needless to say I am not waiting around 8 weeks to find out if their is another chapter in this story!
They just lost another loyal customer!