Mathis Furniture
Reviews and Complaints
Resolved: WE WILL NEVER SHOP MATHIS BROS. AGAIN
Mathis Bros. came through for us!
With further complaints to customer service (more than should ever be necessary), and social media posts, Mathis Bros.
wanted to make things right. They forced the warranty company to honor our claim and gave us an in-store credit for...
customers for years... we bought a $2,600 leather sectional WITH an extended warranty. This "highest quality leather" is now peeling off the fabric underneath - now we're not even sure it's real leather like they PROMISED it was. We take IMPECCABLE care of our home and our furniture.
Our home is model perfect and we take pride in our belongings. This is the only piece of furniture we've ever needed to file a warranty claim with - EVER. Now, after paying the extra money for the extended warranty, and following every single warranty requirement to the letter, we're being declined. Since the "leather" is coming apart in two areas (for no reason except inferior product), they're claiming the "single area" clause of the contract.
The email response we received after four rounds of back-and-forth says "we do not cover accumulation of peeling". WHAT? It's clear there's more going on here than an "incident" we had in one area (like us causing a rip or tear). So if we did NOTHING, and the product is just ***, that's not covered?
THIS IS NOT OKAY. I just finished searching the Internet about others who may have had the same experience. I was disappointed and further outraged to find out this is common practice! So many people are being wronged - and it's NOT OKAY.
We will never step foot in this store again. We will tell every single person, every single day of every single year to never shop there. We trusted that the furniture we're paying good money for is worth it -- but BEWARE: What you're buying that LOOKS nice, could just be something that won't last. This couch isn't what they said it was...
now they won't honor the warranty. We have another set of couches we purchased from Arizona Leather that are older... and are AWESOME and PERFECT - and the quality is clearly distinguishable between the two companies. We spent $2,600 on JUNK.
SHAME ON YOU, Mathis Brothers Furniture (Ontario, CA) Mathis Brothers Furniture (Indio, CA) Mathis Brothers Furniture - We're nice people, and loyal customers.
We spent our hard-earned money to buy from you. What you're doing is wrong.
- Will not allow you to return defective merchandise
- Bad customer service
- Do not honor warranties
Preferred solution: Let the company propose a solution
Untruthful Sales Practice
Preferred solution: I want to be able to exchange my mattress for the original model
Disappointing, misled, not accommodating
- Salesmanship
Preferred solution: Let the company propose a solution
Warranty issue, should report within 5 days
Preferred solution: Let the company propose a solution
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Verified Reviewer | Oklahoma City, OklahomaMattress regret
I purchased a mattress from Mathis Brothers and as soon as it was delivered I had totally regret. I called Mathis Brothers and begged them to come and get the mattress and take it back.
I never even touched the mattress. I was quoted policy this and policy that. They would not even try to help me. They did not make it clear to me that the mattress would not be unreturnable.
They also lied to me about the finance, telling me that I would have 3 years interest free. I received my bill which says that I have 1 year to pay off the mattress interest free. I am now financially strapped paying something off that I don't even want. In my opinion, Mathis brothers management has been trained to try and smooth things over with the customer because they don't want any bad reviews but at the same time they are not going to bend and make anything right!!!
If you want a mattress go to Mattress firm. They do take back their mattresses, just like they say they will.
Mattress firm has 6 years no interest and they make sure your satisfied with your purchase. I will never buy anything from Mathis Brothers again.
- Lies i was told
- Sad at the decision process- very greedy
- Store manager shifting problem to customer
Resolved: Horrible
After posting nad reviews and calling them more. I received a call informing me they have ordered a replacement.
Resolved: Elderly SCAMMED and the Mathis Brothers took almost 7,000.00
We got a hold of a manager who was awful. then had a wonderful service representative who resolved the issue- although the manager never followed through well- we did find an employee who does her job & does it with integrity.
- Predatory sales practices
- Sad at the decision process- very greedy
Preferred solution: a REFUND. or an exchange credit good for all Mathis Brothers stores` this is ridiculously SAD.
How difficult it is to load a truck?
Deceptive sales practices
Shopping for living room furniture, my wife and I (both elderly) decided to purchase two love seats ($898.00/each) from Mathis Furniture store in Ontario, Ca. Prior to paying for the items, I did have the foresight to check the invoice and found that the sales clerk "Aladdin" slipped in a $199.00 furniture protection plan without our knowledge...much less consent.
I'm not sure what their "furniture protection plan" consists of, however the deceptive sales practice of slipping in additional charges without our knowledge/consent is unacceptable. I did notify the store manager and lodged a complaint about their deceptive hidden fees. My complaint was dismissed as poor communication between the customer and the sales staff. I tried to explain to the store manager there was no communication about their protection plans.....which constituted deception, the store manager shifted his excuse to the salesperson is a new employee.
With that being the case I think it would be safe to assume that Mathis Furniture trains their employees in deceptive sales practices......how else would a new employee know what to do in finalizing a sale by adding charges on invoices the sales people themselves prepare for checkout. I would like to fore warn potential customers of my unsatisfactory shopping experience at Mathis furniture mainly because I am elderly......and the salesclerk knew I have impaired vision.
- Love seat
- Bedroom furniture
- Store manager shifting problem to customer
- Deceit
Preferred solution: Let the company propose a solution
Still waiting-
- Couch
Preferred solution: Deliver product or service ordered
REFUSES TO HONOR WARRANTY/ MATTRESS MAKERS PLAY 'PASS THE BUCK'
I know what you mean. We purchased from Mathis Brothers Factory Outlet a $619 mattress and three years down the road, it was so swayed with no support whatsoever.
We tried to return it on a ten year warranty and have reached a roadblock bigger than the Empire State Building. Mathis Brothers pawns you off on the mattress maker who tries everyway imaginable to pass the buck. I will never buy anything from Mathis Brothers again. It was such a draining, upsetting experience.
I think they even switched the mattress I originally chose for another because when I laid down on it once delivered, I noticed a definite difference in the feel of the mattress which was covered at the factory because they said it voided the warranty if it was ever removed. I removed it a year later because I bought a better cover and then I could see, the mattress was a pillow top and I absolutely HATE pillow tops, would never have purchased one!!!
- Selection and prices
- Pass the buck
- Will not allow you to return defective merchandise
- Salespeople
Preferred solution: I want a new mattress because mine is under warranty.
Mathis Furniture - Protection Plan Review
I have purchased furniture and was advised to get furniture insurance. Beware I was charged twice and had to fight to get my refund.
Now 2 years later I put in a claim and they state they cannot honor their agreement because it is not accidental. The insurance is fraud they do not tell you the insurance is through a third party. They do not stand behind what is writing on paper or flyer. The sale personal tell you something different than customer service.
Do not believe what they tell you ...lying is their business. Furniture falls apart within 2 years insurance or not....
Mathis Furniture - Protection Plan Review
We have purchased from mathis for years and always purchase the protection planned I used it a couple years a go and was very pleased about their prompt, friendly service. Just purchased a sectional and needed the service because our pet vomited on the arm,which by the way IS covered, this time the woman on the phone was very rude and unhelpful. We are now dealing with mathis to get something done and this has been going on for a few weeks,each time with the promise they will get it taken care of...will write an update when we see if they are going to stand by their word.
Mathis Furniture - Delivery Service Review
MARTHIS BROTHERS WARRANTY IS
I purchased a new couch and recliner from Mathis Bros as open floor stock, and I was urged the to consider,the extended warranty, which according to the saleswoman would cover from Top to Bottom anything related to manufacturer defects/cushions/leather tearing and more. So I opted for this extended warranty and after a couple of years we started to se increasing problems with the sofa leather.
NOTE THE RECLINER IS STILL IN GREAT SHAPE (no issues) but they are from two different manufacturers. The Berhardt Sofa developed dark surface lines and markings and the cushions were getting too soft to support anyone, the Velcro was loosing its integrity and via the extended warranty I was looking for support. I took pictures, wrote e-mails and waited for the warranty company to reply....but nothing came of it. Eventually after calling them 2 more times they said that they would send someone to inspect the defects.
Two guys did show up for a scheduled appointment window. The also acknowledged the issues and took some photos. Upon leaving they also stated that someone would be in touch....2 weeks went by and no communication, no calls, no e-mails....nothing.
So I called and was told the condition and defects observed would not be covered because they did not fall under normal wear and tear. MATHIS BROTHERS IS DECPETIVELY USING THE EXTENDED WARRANTY OFFER TO COLECT REVENUE FOR A WORTHLESS WARRANTY PROVIDER.
- Salesperson
- Lack of integrity in warranty coverage
Preferred solution: Let the company propose a solution
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Unfortunately caring for bonded leather as you would real top grain whole leather will not cause it to not split, crack and other nasty developments. We learned this the hard way years ago with a Macy's sofa.
We're now looking for a leather sofa recliner and Arizona Leather in Chino Hills has our business.
But you go into anything leather with a million questions for which you've scoured the internet for answers. Do not believe any salesmen.