Update by user Mar 21
Original review posted by user Mar 21
I am totally pissed off. Purchased these chairs from Mathis Bros.
shy of 6 years ago and they are peeling like a dog shedding his winter coat! Upon purchasing the chairs I was not presented with an opportunity for a warranty. I have no small children and keep a very neat retro home. Cost of chairs was $2400.00 plus tax.
I assumed I was getting good quality. I have other Mathis Bros pieces in my home and have never had an issue.
I contacted their customer service and spoke with a young girl by the name of Jeanette at the Ontario California office and she immediately was pawning me off to call 2 numbers. I informed her the chairs are mechanically perfect, but cosmetically horrid! Jeanette had me to call a person by the name of Ben.
I phoned him and he asked for me to forward pic of the chairs.
This I did and he responded back they are beyond repair, because they are bonded or bicast leather and after a "few years" they deteriorate! For the amount of money I paid for the chairs I was sure they were real leather.
Product or Service Mentioned: Home Theatre Seating.
Reason of review: Bad quality.
Monetary Loss: $2400.
Preferred solution: Credit or exchange.