Mathis Furniture
Reviews and Complaints
Do you have a storage warehouse in Los Angeles?
The unethical sales staff at the Indio Store!
At the Indio Mathis Brothers store we asked for a quote for some expensive chairs. We shop there quite often as we have a holiday home in the area. But as we were returning to our primary home we asked for and received the quote by email. We responded by email we would take the chairs, but could you please check for a different finish to match the table we had bought earlier.
We had to keep calling numerous times over the next few weeks to get the sales rep to respond and finally he did-rudely. He told us "He had spent too much time on this just to sell 8 chairs, and anyway the price was no longer available".
We called the sales manager and he told us "It was our fault as we didn't put a deposit down"! We said "The sales rep didn't ask us for a deposit so how is that our fault"? He told us "We should have asked". We must say that is truly a sorry excuse. It is not ethical to provide a price and not keep it. Last it is a true affront to a long time customer.
We hear that more and more of this "The Customer is Wrong" is occurring at the Indio Mathis Brothers store since the past GM, Robin Hood, was moved to the Ontario store.
We will never shop in the Indio store again!
Horrible service
NICE BOXES REFURMESIED FURNITURE
PAID IN FULL FOR DINNING TABLE AND FOUR CHARIS ,LOADING WAS WRONG ALMOST FALLING OFF TRUCK HAD TO RETURN TO TIE DOWN BETTER.GOT HOME ALL CHARIS WERE UNEVEN,ONE HAD CRAKED IN THE SEAT,THE SECOND ONE HAD A PICE OF PLASTIC COVERING A HOLE,AND THE TABLE HAD SHATTERD CRAK ON THE SIDE,NOT TO MENTION SCRATH IN THE MIDDLE,CALL COSTMURE SERVICE,THEY SAID THAT I SHOULD HAVED CHECKED BEFOURE I TOOK IT,BELIEVE ME THIS FURNITURE HAD DAMGED BEFORE AND WAS TOUCHED UPED AND REPACKED,I PAID GOOD HARD EARN MONEY FOR A NEW DINNING SET.
On hold, no call back, hung up on me
Wrong Chair given at purchase.
Mathis Brothers Indio attempts Fraud
Horrible Customer Service!
Lady americana...Buyer beware
I purchased a Lady Americana Matress and it was the PITS, literaly the pits, this merchandise caves in either on edges or in the middle. While on my visit to complain about this matress, I over heard several customers complaining about theirs to different sales associates.
I later approched the individuals and shared my concern, they were not getting a refund, while others were.
One of them told me the matress was purchased as is and the other was brand new. Beware when purchasing this Brand of matress...I would highly recommend to fork out the couple $$'s and buy a different brand or go some where else for the matress.
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Hello Everyone,
I am former sales associate from Mathis Brothers, to first clarify the two arguing parties below, Mathis Brothers does not have a storage location, warehouse, overflow, or anything of that matter outside of their four locations. (Oklahoma City, Tulsa, Ontario, & Indio).
Everything they carry is ordered from the manufacture and stored onsite at the location (Hence the giant warehouse). I would agree with the original complaintee though, from the sounds of it the sales associate who assisted in the sale, lied and did not follow through completely. In defense of Mathis Brothers though, they do try their hardest to get merchandise to the customer in the promised time frame, but its not always in their hands. The manufactures and oversea's shipping companies promise these "expected" delivery dates and they are constantly being delayed.
I used to add 2-3 weeks on top of the "expected" date just to cover my butt, and also make the customer happy if it did come in on time ;-). They do have great prices, and sometimes it is worth the wait, but like the complaintee said its always better to get in stock merchandise, less of a hassle.
And if anyone was wondering I wasn't the original sales associate on this complaint, and I no longer work there because I found employment elsewhere.
NOT AN OUTLET WAREHOUSE BUT THEY HAVE A STORAGE WAREHOUSE THERE TO RESTOCK OR REPLACE INVENTORY OF NEARBY OUTLETS DUMB A>s>S
Seriously? This sounds like a personal problem!
Thats like waiting for a back order of ketchup from Stater Brothers, when Ralph's down the street has the same ketchup!
Go to Best Buy! Go to Target! Go online! Everyone now these price compares, there is no reason to even wait!
Also Mathis Brothers doesn't have a warehouse in Los Angeles (haha)