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I SUGGEST NEVER BUY FROM THEM!!!! I ordered two beds from Ashley furniture. One was fulfilled by Mathis brother furniture. It took weeks to receive bed. I get it with the headboard damage. Was told someone would call me regarding the damage. That never happened. I...
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1.0
#1104358
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Shopping for living room furniture, my wife and I (both elderly) decided to purchase two love seats ($898.00/each) from Mathis Furniture store in Ontario, Ca. Prior to paying for the items, I did have the foresight to check the invoice and found that the sales clerk...
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1.0
I liked
  • Love seat
  • Bedroom furniture
I didn't like
  • Deceit
  • Store manager shifting problem to customer
#1069823
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We contracted for a Friday delivery before noon. We removed the furniture from the living room. We removed bedroom furniture. The only chairs left in the house were the kitchen chairs. Then, we waited all day, while the delivery crew called, telling obvious BS stories,...
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1.0
I liked
  • Couch
#1068541
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Mathis Furniture - How difficult it is to load a truck?

Mathis Furniture
#1099440
We paid cash for our furniture. We paid cash for their delivering our furniture. We spent $6,000.00. We took off work to accept delivery. They called saying they would deliver after five so we could have gone to work after all. Then they called stating our furniture was not put on the truck and they can deliver it tomorrow. Nobody seems to care about it.
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Delivery Service Review

Mathis Furniture
#1001566
1.4
Details
1. Deliveries came 1:00pm instead of after 3pm (even he said after 3pm. We were not home 1pm) I got off work 3pm for that) 2. All plugs are not brand new even i spend almost$1000. (Power sofa) 3. Few years ago we bought a sofa when pick it up at store we wait 2HOURS to get it.
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Warranty
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Mathis Furniture Customer Care Review

Mathis Furniture
#991892
2.4
Details
I filled a claim on my leather sofa for discoloring because of pet pee. After I wipe off the pee the area was discolored. Angel Daveport stated because I did not call a stain it is not covered. I ask her to explain to me what is the difference between stain and discoloring she can‘t. Don‘t waste your money on this company.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Summerlin Sofa Review

Mathis Furniture
#890308
Poor quality will never ever support your company rip off a piece of junk
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We contacted Mathis Brothers- Lady Americana and the eventually got NICK Roscorla. My uncle age 73 was discharged front the hospital and ended up at lady Americana looking at beds- he was sold a 6,800.00 bed. The bed has not been touched. Its entirely too large for the...
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2.2
Product
I didn't like
  • Predatory sales practices
  • Sad at the decision process- very greedy
#1060690
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I know what you mean. We purchased from Mathis Brothers Factory Outlet a $619 mattress and three years down the road, it was so swayed with no support whatsoever. We tried to return it on a ten year warranty and have reached a roadblock bigger than the Empire State...
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Anonymous
bobbn jamming

All you have to do is go in there and talk to Rodger Sanders tell him your problem will give you a brand new mattress and refund your money.

2.5
Product
I liked
  • Selection and prices
I didn't like
  • Will not allow you to return defective merchandise
  • Salespeople
  • Pass the buck
#1037894
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We have purchased from mathis for years and always purchase the protection planned I used it a couple years a go and was very pleased about their prompt, friendly service. Just purchased a sectional and needed the service because our pet vomited on the arm,which by the...
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3.0
#1031606
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I have purchased furniture and was advised to get furniture insurance. Beware I was charged twice and had to fight to get my refund. Now 2 years later I put in a claim and they state they cannot honor their agreement because it is not accidental. The insurance is fraud...
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2.1
#1027243
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They are crooks. I will NEVER buy from them again. They lost my order and lied about it and then treated me like garbage. I paid in full not on credit and they act as if Ithey did me a favor by not sending my custom order in correctly delaying the order for5 months,...
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2.6
#1026819
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I purchased a new couch and recliner from Mathis Bros as open floor stock, and I was urged the to consider,the extended warranty, which according to the saleswoman would cover from Top to Bottom anything related to manufacturer defects/cushions/leather tearing and...
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2.8
I liked
  • Salesperson
I didn't like
  • Lack of integrity in warranty coverage
#1009640
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Contact Mathis Furniture

Mailing Address:
Customer Service
4105 East Inland Empire Boulevard
Ontario, CA 91764
Phone:
(800) 329-3434
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Mathis Furniture Products and Services

Poor customer service. Poor order preparation. Items added that were not ordered. Items necessary for items ordered not added or delivered. Calls not returned. Ordered items then later told they would not be in stock for awhile. Talked to two managers and no I'm sorry...
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Anonymous
Anonymous

I will Never EVER purchase anything from Mathis Brothers Furniture, their Outlet STORE; Nor the Lazy Boy furniture store in OKC, Ok or anywhere in the USA or any store affilia...

1.5
Product
#984713
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