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We purchased over $5000 worth of furniture from Rooms Today in Tulsa in Oct of 2012. We had a wonderful experience with our salesman during the buying time.

The issues we have is with the delivery drivers and quality of product being provided by the store. Our 1st purchase only had one issue with a dented end table, it took two different replacement table before we received an acceptable product. Next we purchased a third end table and chase lounger. They were delivered without issues.

The last round of purchase was a dinning room set with matching buffet and hutch. Its now been three weeks and we have relieved two different buffets and china hutch and we're on our third table. At this point we are having issues with our salesman, and customer service responding to our request. I just called the store manager and left a message and he did call me back.

He explained to me that all his product is shipped from china and if we expect perfect furniture delivered, then that wasn't going to happen. The last delivery still had issues on the table and the china hutch had marks and raw wood showing on the doors. The bottom section has three draws that one of them was manufactured in a different design and sticks out 1/2" from the other two when it is closed. The store manager did agree to let us bring the items back and return the product and he would give us 10% off the price of the items to apply to a new set if we like.

This would amount to about a $200 discount. He said that's the best he could do, now the customer service department has already offered us $300 off just to accept the damaged product and just settle the problem.

Also beware if you live in the south Tulsa or Jenks area, their delivery guys also have issues they need to deal with. One of the delivery guy was very nice and polite about the issues we found, the other was rude and made comments about we're just to picky and we just need to get over it and accept this for what it is.

He even pulled a marker out to cover up a deep scratch in the product. So don't let your wife handle this by yourself unless you want to listen to her complain about how they treat you for the next week or so. Stay tune, at this point the store manager is going to send out another set of china/buffet cabinet and see if we would be satisfied with it.

but we're stuck with the delivery drivers, its the only ones they have for this side of town. I told him that was fine, but the one guy better keep his mouth shut and not make a single comment to my wife during the delivery.

Location: Tulsa, Oklahoma

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If I were the manager, I would have you come and inspect the item before it is delivered to you, since you have an issue with mid grade furniture not being Thomasville quality. It sounds like you really are too picky for the quality and price that you are trying to buy.

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