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I will NEVER shop at Mathis Brothers again! They say that they have all of their furniture ready to take home the day you come in but that is a lie!

My family has spent thousands and thousands of dollars there shopping for years, and we ALWAYS have an issue when it comes to delivery. A few years ago I ordered a leather recliner couch and it was brought to my house EIGHT different times before I got one without a rip/tear in it. This past month I decided to try again and get some new bedroom and living room furniture and after picking out what I wanted I was told my bed was not in stock and it would be delivered in two days. Well guess what..

it wasn't. I ordered it on May 12th, and it was supposed to be deliviered on May 14th along with the rest of my furniture. When they came to deliver they brought my couch, chair, dresser, and a box spring and said that my bed should be in by Monday at the latest. Well, I called Monday and they told me they were waiting on something and it would be on on June 5th.

That's 24 days after I was in the store!!! I decided just to wait because my bed was not an emergency, but when I called June 3rd to confirm that they were coming on Sunday, they said there was not even a bed on my ticket. 4 different associates and 3 hours later they found my bed and said it would be delivered on June 17th. I told them I did not even want my bed anymore and they need to refund my money and come pick up the box spring they left at my house.

Now they are saying they are going to charge me a delivery fee as well as a 10% restocking fee and I am livid. What kind of company are you running if you think you are going to charger a customer for your mistake?? It's safe to say, that myself, my family (which consists of 8 other children), my parents who own several business, and have affiliation with many other business owners will not only never shop there again, and will tell EVERYONE they know needing furniture to not go to Mathis Brothers. On a side note, I went into Bob Mills last week and found a bed that I absolutely loved and they had it delivered to me when I wanted, and during the time frame they promised.

I even got a phone call from my sales associate a few days after my delivery following up with my bed and wanted to make sure I was pleased with my purchase. Ladies and gentlemen, that is how you run a business.

If you need new furniture go to Bob Mills. Run from Mathis Brothers, I am telling you!

Reason of review: Problem with delivery.

Location: Oklahoma City, Oklahoma

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